# LLM Usage Policy
Version: 2.0
Effective: 2024-01-15
Last Updated: 2024-01-15

## 1. Overview

This LLM (Large Language Model) Usage Policy governs the use of artificial intelligence and machine learning technologies on the asbestu.net website. This policy ensures transparent, ethical, and responsible use of AI technologies in compliance with applicable laws and regulations.

## 2. Permissions

### 2.1 Allowed Uses

The following uses of our AI systems are permitted:

- **customer_service**: Providing general information about asbestos detection and removal services
- **product_info**: Answering questions about our services, methodologies, and processes
- **content_assistance**: Helping users understand technical concepts related to asbestos
- **faq_answering**: Responding to frequently asked questions about asbestos safety
- **educational_content**: Providing general educational information about asbestos risks

### 2.2 Prohibited Uses

The following uses are strictly prohibited:

- **legal_advice**: Providing legal counsel or interpretation of laws and regulations
- **medical_diagnosis**: Diagnosing health conditions or providing medical advice
- **financial_decisions**: Offering financial advice or investment recommendations
- **emergency_services**: Handling emergency situations or critical safety issues
- **professional_certification**: Certifying or guaranteeing results of any kind

## 3. Data Handling

### 3.1 Data Collection

- User interactions with AI systems are logged for quality improvement
- Personal identifying information is anonymized before processing
- Chat sessions are stored for 30 days for service improvement

### 3.2 Data Usage

- **Training**: Data may be used for model improvement on an opt-in basis only
- **Retention**: User interactions are retained for maximum 30 days
- **Anonymization**: All user data is anonymized before any processing
- **Sharing**: No user data is shared with third-party AI providers

### 3.3 User Rights

Users have the right to:
- Access their interaction history
- Request deletion of their data
- Opt-out of data collection for training purposes
- Receive human assistance instead of AI when preferred

## 4. Limitations and Disclaimers

### 4.1 Accuracy Disclaimer

The AI system provides general information and should not be considered as:
- Professional engineering advice
- Legal or medical consultation
- Replacement for expert assessment
- Guarantee of specific results

### 4.2 Service Limitations

The AI assistant cannot:
- Provide site-specific recommendations without proper inspection
- Diagnose medical conditions
- Interpret legal documents
- Make safety determinations without proper context

## 5. Compliance

### 5.1 Regulatory Compliance

Our AI systems operate in compliance with:
- **GDPR**: General Data Protection Regulation (EU)
- **CCPA**: California Consumer Privacy Act
- **Local Regulations**: Russian Federation data protection laws

### 5.2 Ethical Guidelines

We adhere to:
- Transparency in AI usage
- User consent for data processing
- Regular audits of AI responses
- Human oversight of critical decisions

## 6. Contact Information

### 6.1 Policy Questions

For questions about this policy:
**Email**: ai-policy@asbestu.net
**Phone**: +7 (999) 123-45-67

### 6.2 Technical Support

For technical issues with AI systems:
**Email**: ai-support@asbestu.net
**Response Time**: Within 24 business hours

### 6.3 Opt-Out Options

Users can:
- Disable AI features in cookie settings
- Request human assistance at any time
- Contact us to delete AI interaction history

**Opt-Out URL**: https://asbestu.net/ai-opt-out

## 7. Updates and Modifications

### 7.1 Policy Updates

This policy may be updated to reflect:
- Changes in technology
- Regulatory requirements
- User feedback
- Service improvements

### 7.2 Notification

Users will be notified of material changes:
- Via website banner notifications
- Through email for registered users
- With 30-day advance notice when possible

## 8. Incident Response

### 8.1 Reporting Issues

Report concerns about AI behavior to:
**Email**: ai-incident@asbestu.net
**Urgent Issues**: +7 (999) 123-45-67

### 8.2 Response Commitment

We commit to:
- Investigating all reported incidents
- Providing response within 48 hours
- Taking appropriate corrective actions
- Transparency about significant issues

## 9. Human Oversight

### 9.1 Escalation Procedures

Users can request human intervention:
- During any chat session
- Via contact form on website
- Through direct phone contact

### 9.2 Quality Assurance

All AI interactions are subject to:
- Regular human review
- Quality scoring
- Continuous improvement
- User feedback integration

## 10. Additional Resources

### 10.1 Related Policies

- Privacy Policy: https://asbestu.net/privacy-policy.html
- Cookie Policy: Included in Privacy Policy
- Terms of Service: https://asbestu.net/terms.html

### 10.2 Regulatory References

- GDPR Compliance Documentation
- CCPA Implementation Guidelines
- Russian Federation Federal Law No. 152-FZ

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**Document Control**
Version: 2.0
Status: Active
Next Review: 2025-01-15
Approved By: Management Committee
Contact: ai-policy@asbestu.net